Frequently Question Answers

General

Simply phone through to our Branch on +447537126290, email us as support@crosstrade-uk.com or use ‘Live Chat’ option (Click on the Blue Icon on the right side of the screen).

If you'd like to lodge a complaint, an email is the best method of getting in touch with us. We take complaints very seriously, so please be as detailed as possible in your email to us so we can take a good look at the problem. Email us at support@crosstrade-uk.com

Caught us outside of business hours? We are open from 8:00AM -6:00PM (Mondays-Fridays) Greenwich Mean Time.

We Trade stocks and Foreign Exchange only. By the end of 2021 we should be investing into Real Estate.

The live trades are real live trading feeds from the trading room and accessible to all active accounts.

If you run into problems, call +447537126290. We take problems and faults seriously, and we want to hear about them as soon as they happen.

We are actively in business for 15 years. Though our inception was in 2002.

We have never wanted to be the biggest trading company, just the best! We believe in no hidden extras and a fair dinkum approach to pricing. Our rates include a 10% yearly charge used for, Management fee, Withdrawal expenses and Trading fee. Payable by active account holders that have traded with us for a period 3-50 weeks. We believe this to be a fair price.

The simple answer is YES, in a situation where the market is not favorable it’s better for us and you to allow a drop in profit in order to maintain a sustainable and life time trading company. Our focus and your focus should be longterm investment and should outlive us.

Trading CFDs involves high risk, this why we invited you to share the risk with us. If capitals can’t be lost, there will be no need to share a risk with you. The truth is that in all CFDs and any kind of trading, all invested capitals can be lost.

Our withdrawal period is from 1-10 business days, starting from the date you initiated your withdrawal.

We accept only Bitcoins.

We offer only trading services for individuals and companies. To open a company account contact us at support@crosstrade-uk.com

In a situation where you make profit from us and offer other individuals financial services, Your account can be permanently disabled. 
Your account will be permanently disabled if your use proceeds to sponsor crime of any type.

If you want to access our website, then you’ll need to be using the right browser to view it correctly. Try updating Internet Explorer, Google Chrome, Safari, Mozilla Firefox or Microsoft Edge to the latest versions to access it. Once you’re on the right browser it should display correctly, but let us know if you’re still running into problem.

You must sign in to be able to view your account details and manage your account.
If you receive a message that says your email address/password is incorrect, follow the steps below:

Make sure you are using the same email address and password you registered with.
If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
If after this you still can’t sign in, get in touch with us giving as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.

The maximum for an individual is $2 million USD while a company invest a maximum of $5 million USD.

We are only located in London and registered in United Kingdom and United States.
Registrations links;
https://beta.companieshouse.gov.uk/company/12243114
https://icis.corp.delaware.gov/Ecorp/EntitySearch/NameSearch.aspx